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ATF Bank
The first Kazakhstan bank to reimagine the concept of banking across the entire country. The credit cards of ATF Bank are capable of wonders that could make unicorns angry and their cashback is masterpieces just like Mona Lisa.
ATFBank is one of the leading banks in Kazakhstan. Lately, the company decided to change the old-school way of managing a banking brand in social media. The client’s goal was to abandon cliches, overcomplicated terminology, and constant negativity around loans and credits in favor of becoming closer to the target audience.

Of course, ATFBank didn’t have a magic want to change everything at once. However, the client had us. It was the perfect match: the client wanted a cool SMM and we wanted to make a cool project.

First of all, we developed the BIG IDEA, a concept that we named “Reimagine your world with ATFBank”. We used psychedelic imagery, wrote creative, and even provocative posts. At first, not all subscribers caught on. Many users left comments like “You’re talking about loans, stop posting ponies!”

However, soon criticism turned to love and acceptance, and the users embraced the weirdness and the creativity of ATFBank. That’s when we knew that the audience got really familiar with the brand.
Initial data:
Instagram: 32 508 subscribers
Facebook: 57 323 subscribers

Improve bank image and increase recognizability across Facebook and Instagram
Make potential customers more friendly towards the bank
Increase engagement in Facebook
Build up interest towards the services and products of bank

Goals:
Project specifics:
Instagram engagement was several times higher than in Facebook
We had to translate our content into the native language of Kazakhstan
Clients constantly criticized the service in the comments
What platforms we worked with:
What we did:
  • Built a communication strategy “Reimagine your world with ATFBank”
  • Developed a grid that matched the communication strategy
  • Built a posting plan and engaging Stories
  • Made a new grid to replace the previous one, so the users won’t get bored
  • Developed a topic named “Around the world with ATFBank” to satisfy the traveling desires of the audience during quarantine
  • Translated posts into two languages (Russian and Kazakh) to cover as much audience as possible
  • Launched an art month by posting various paintings and sculptures together with bank products, in order to supply subscribers with useful insights
  • Launched a movie month, displaying bank products together with famous movie heroes
ATFBank on Instagram
  • Before
  • After
  • Around the world with ATFBank!
  • ATFBank on
    Instagram 2020
Results:
  • 1,5 year of works
  • + 18 642 subscribers on Instagram
  • + 2 552 new subscribers on Facebook
  • Two bank apps became the most downloaded apps across the country
  • Instagram engagements has tripled
  • Facebook engagement has increased sevenfold
  • Stories engagement has grown tenfold
  • Improved the image of the bank and the demand for its services
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